PRIME Guarantee / Refund Policy

FAQs on PRIME Grading policies, refunds, rejected submissions, and processing standards.

What is PRIME’s Refund Policy?

Unused PRIME Grading orders that have not yet been received by PRIME are eligible for refund consideration for up to 60 days after purchase. Orders become non-refundable once cards or collectibles have been delivered to and entered into the PRIME Grading facility for processing.

A cancellation of an active submission allows the customer to restart or modify their submission information but does not automatically activate a refund under any circumstance.

All refund requests must be submitted through PRIME Customer Support and should include:

• Order number

• Full name

• Email associated with the order

• Reason for the refund request

All turnaround times displayed on PRIMEGrading.com, advertisements, or social media are estimates only and are not guaranteed. Refunds will not be issued for delays caused by processing volume, shipping carriers, authentication review, quality control procedures, holidays, or operational delays.

Custom labels, personalized slabs, specialty inserts, and custom products are non-refundable for customer-entered spelling, formatting, or typographical errors. Customers are responsible for reviewing all information before finalizing submissions.

All sales are final for:

• Limited edition releases

• Promotional drops

• Serialized products

• Exclusive collaborations

• Art card releases

• Event-exclusive items

PRIME Grading offers complimentary correction services for:

• Labeling mistakes caused by PRIME

• Significant slab defects

• Mechanical or manufacturing issues

Customers must notify PRIME within 10 days of delivery to qualify for complimentary correction services.

Regarding grading outcomes, PRIME Grading uses advanced condition analysis, technology, and professional grading standards to deliver consistent results. Refunds are generally not issued due to disagreements with assigned grades, cross-grading outcomes, market fluctuations, or collector expectations.

Items determined to be counterfeit, altered, trimmed, recolored, fraudulent, or questionable in authenticity are not eligible for refunds under any circumstance.

Shipping charges, insurance fees, taxes, customs fees, and carrier surcharges are non-refundable once shipment processing has begun.

PRIME Grading reserves the right to modify or update this policy at any time without prior notice.

Why was my card rejected? What is a Processing Failure?

A card may be rejected by PRIME Grading if it does not meet the company’s eligibility, authenticity, safety, or processing standards.

Common reasons for rejection may include:

• Counterfeit or questionable authenticity

• Evidence of trimming or alteration

• Recoloring or surface reconstruction

• Severe contamination or damage

• Unsupported card types or sizes

• Missing or incorrect submission information

• Unsafe condition for encapsulation

• Processing incompatibility with PRIME equipment or holders

A “Processing Failure” occurs when a card cannot successfully complete PRIME’s grading, imaging, encapsulation, or quality control process. This may happen due to:

• Holder fitment issues

• Label generation conflicts

• Imaging system incompatibility

• Card dimensions outside accepted tolerances

• Mechanical processing issues

• Quality control failures

In some cases, rejected or failed submissions may qualify for partial or full grading fee refunds at PRIME Grading’s discretion. Shipping fees and insurance charges are generally non-refundable.

Cards rejected for authenticity concerns, alteration, recoloring, trimming, or fraud are not eligible for refunds.

If a customer believes a rejection or processing failure was made in error, they may contact PRIME Customer Support for additional review and explanation.